Contact Us

General Support FAQs:

  • What should I do if I’m stuck on a particular area of the website and want to leave?
    From any area of the website, you can always click the PeopleCheck logo in the top left hand side of the page. This will bring you back to the home page.
  • What should I do if I need help?
    If you need help with an issue and you cannot find a suitable answer in these FAQs, then you should reach out to us directly. You can use the chat feature by clicking the chat icon in the bottom right hand side of the website or you can email us. If you are a client, please email us at clientrelations@peoplecheckcanada.ca. If you are a candidate, then you can email us at candidatesupport@peoplecheckcanada.ca. For general inquiries, please contact info@peoplecheckcanada.ca.

    • General Purchaser FAQs:

  • How do I sign up for an account?
    If you are a new PeopleCheck client, you will be asked to sign up for an account during the checkout process. You will need to provide an email address and create a password as part of the process.
  • Who can I contact about purchasing volume/corporate packages?
    We recognize that the needs of our clients can vary, therefore we offer customized corporate packages. To learn more, chat with us using our live chat or send us an email.
  • I submitted a background check on a candidate. Where can I get an update on the status?
    You can view the status of any ongoing checks using the Dashboard page of the "My Account" section here:
  • Does a candidate have to consent to a background check?
    Yes. As part of the process, we will be contacting the candidate directly and we do require the candidate’s consent to complete any of the background check services we offer.
  • How long does a background check usually take?
    Time frames depend on a number of factors including the type of check being conducted, how quickly the candidate completes the required form(s), the accuracy of the information provided to PeopleCheck, etc.
  • Why is it important to conduct background checks on candidates?
    Background checks allow you to verify the information provided by the candidate during your interactions with them. As an impartial, 3rd party vendor PeopleCheck will provide you with unbiased results that allow you to make fully informed decisions.
  • How do I get a copy of the results of the background check once it is complete?
    Once the background check you have requested has been completed, you will receive an email alerting you that a new report has been uploaded. You can then log in to the “My Account” section of the website and select the “Completed Checks” tab to view the report.
  • What is the cost of the different background check services that PeopleCheck offers?
    The cost of all of our services can be found in the Product Chart on our home page. You can also find more information about each service as well as the pricing for that service on the service’s individual page, found through the links on this page.
  • Who conducts the background checks?
    Each background check is conducted by a human resources professional who has received specialized training on how to conduct the various types of background check services we offer. Depending on the type of background check, PeopleCheck will sometimes employ 3rd party vendors in the process.